Unsaid Library - Precious Emotions in Jewelry
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FAQs

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Product

Where are the jewels manufactured?

All of our jewels are designed and crafted at our state-of-the-art facility in India. Our parent company in India has over 25 years of experience in crafting and detailing jewels, and it is this savoir-faire that we have now brought to Europe in the form of Unsaid Library.

Are the products handcrafted?

All Unsaid Library jewels are a combination of handcrafted and machine-created elements to ensure a global standard and quality.

Where do you source your materials?

We believe fine craftsmanship starts with responsibly sourcing high-quality raw materials. We source our rough diamonds directly from conflict-free mines in countries that are participants in the Kimberley Process Certification Scheme. We make it a point to recycle the precious metals used to avoid waste through our in-house refinery. We actively support the local communities in which we operate through local hiring, fair wage practices and training and development at our diamond cutting and polishing workshops.

Are these real diamonds and gold? Are they certified?

All Unsaid Library products are crafted with pure 18-karat gold and real diamonds. The diamonds are G-color and SI-quality. We provide an internal Unsaid Library certificate which details the specifications of the jewel for your ready reference.

Do you offer engraving services?

We offer engraving services on select pieces. Please note, this may increase our delivery period. To avail our engraving services contact us here.

How may I personalise my order?

You can write a personal note for your gift, select the most relevant postcard from our collection and engrave your jewel (available for select jewels).

What is your return / exchange / refund policy?

To know more about our returns, exchanges and refunds policy read here. You can also find the same on the back of our invoice.

Do you offer repair services?

Yes. At Unsaid Library, we take pride in crafting timeless jewels and are happy to support their continuing wearability in any way necessary. If an item is found to be defective within 30 days of purchasing, we will replace it. If you need to repair a jewel on a later date, or for repair queries, please contact our customer services.

How do I take care of my jewelry?

Like all precious jewels, an Unsaid Library creation made from gold and diamonds is delicate and must be handled with care. Several precautionary measures will allow you to retain the beauty and brilliance of your jewelry:

  • When wearing your jewelry, avoid sudden movements that could cause scratches or damage to the stone or setting.
  • During storage, it should be kept in its Unsaid Library case to avoid any impact or scratches.
  • It is advisable to remove jewelry when doing household chores; repeated contact with detergents may damage the metal. You should also avoid wearing jewelry when exercising or playing sports.
  • While cleaning a stone or a diamond pavé, we recommend using mild dish-washing soap and a soft toothbrush under hot water to remove dirt without damaging the jewelry.

How do you judge a diamond?

A diamond is judged by the 4 Cs: cut, carat, clarity and colour.
Cut refers to the parameters within which the diamonds have been manufactured and polished. The grades of diamond cuts range from Excellent to Fair.
Carat refers to the size and weight of the diamond. Diamond prices are referred to in terms of carats.
Clarity refers to the internal and external inclusions of a diamond. A purer stone, with fewer inclusions, will have a higher price. Clarity ranges from Flawless (IF) to i4.
Colour refers to the whiteness of a diamond. The whiter it is, the purer the colour. Colour ranges from D to Z.

Brand / Company background

How long has this brand been around?

Unsaid Library’s brand concept has been validated over the past few years across Europe, America and Asia. As a retail brand, Unsaid Library is a new entrant in the luxury jewelry world. Our products are crafted with global standards of detailing and savoir-faire by our experienced design and production teams.

Who are the founders / team behind this brand?

We are a small, passionate team united by a vision to create precious, meaningful gifts. We brought our diverse experiences together, from understanding human psychology to crafting luxury diamond jewelry and business strategy, to build this brand over the last two years. Find more about our founder here.

Digital

Do you deliver globally?

Unsaid Library is currently available in the European Union. Meanwhile, we are looking to expand our reach. If you have a query for your country, please reach out to us here.

How many days does it take once an online order is placed?

If an item is available in stock, it will be delivered to you within 4-5 working days. If the piece is not in stock, it will be created especially for you and dispatched from our manufacturing centre. This process takes approximately 10-15 working days.

Is my online payment secure?

All online payments go through a secure payment gateway.

Where can I find Unsaid Library on social media?

Do follow our updates as we unveil the world’s most precious library of emotions online. You can find us on Facebook and Instagram.

Exchange Policy

What if I want to return my product?

Please check the returns policy, available on our website and the back of your invoice, for further details.

What if the jewel is defective?

If the jewel is found to be defective and returned within 30 days of purchasing, it will be replaced free of cost.

What if I ordered the wrong piece or the wrong size?

If the order is returned within 30 days of purchasing, a credit note of the same value will be issued that will be valid for 1 year and can be used online or at the store nearest to you.

Shipping

In how many days will I receive my product?

Product deliveries range from 4–15 working days depending on whether it is available in stock. The delivery time will be mentioned at the time of checkout.

How do I track my order?

Once an order is placed, it can be tracked through the My Account page.

Which courier service delivers my product?

You will receive your delivery through DHL courier services.

Do I have to pay for delivery?

At Unsaid Library, all deliveries are free.

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