shipping and returns
Enjoy complimentary shipping and returns on all orders
All deliveries will be made through DHL courier services. If an item is available in stock, it will be delivered to you within 3-5 working days. If the piece is not in stock, it will be created especially for you and dispatched from our manufacturing centre. This process takes about 10-15 working days. Once an order is placed, it can be tracked on the ‘My Account’ page. Unsaid library is currently available in the European Union. Meanwhile, we are looking to expand our reach to the rest of the world. At unsaid library, all deliveries are complimentary.
Unsaid Library customers may return products bearing quality defects and may also return products they are unsatisfied with, within 30 days from the date mentioned on the invoice. The product to be returned must be new and in perfect condition, without any customizations and in its original (inner and outer) packaging. It must not be counterfeit, personalized or altered in any way. All returns and exchanges are subject to a quality inspection process before they are accepted.
Exchange or Returns
In order to successfully return a product, customers need to go to the exchange page on the website.
If the purchase was made at an Unsaid Library boutique, customers may also exchange the product at a nearest Unsaid Library boutique within the country of purchase, by bringing a copy of the invoice. Customers may exchange their product for an identical product or for any other product(s) of the same value or more.
If the purchase has been made at the Unsaid Library website - www.unsaidlibrary.com, the customer may exchange the product at the Unsaid Library boutique.
Customers may also request a credit note if they wish to postpone the purchase to a later date. Credit notes may also be issued if a customer has exchanged a product for a different product of lower value. Credit notes may be redeemed on our website and in stores within the same country of purchase. There will be no cash back given. Credit notes are valid for 1 year only from the date of issue. They are non-transferable. A credit note cannot be given for an amount less than €50.00. They will be issued if the product is defected but will not be issued if an item is personalized.